1. Overview
At Nyah Hair Studio, customer satisfaction is our priority. We are committed to ensuring that you love our products. If for any reason you’re not completely satisfied with your purchase, we offer a simple returns process.

2. Return Eligibility
To be eligible for a return:

• The product must be unused and in its original packaging.
• Returns must be initiated within 14 days of receiving the product.
• Hair products must be unopened and in their original, unaltered condition due to hygiene standards.

3. Non-Returnable Items
Certain items cannot be returned:

• Opened or used hair care products
• Items purchased on final sale or with significant discounts
• Gift cards

4. Return Process
To initiate a return:

• Contact us at [email protected] within 14 days of receiving your product.
• We’ll provide a return shipping address and instructions.
• Ship the item back to us using a trackable shipping method.

5. Refunds
Once we receive and inspect your returned item:

• You’ll receive a confirmation email about your refund status.
• If approved, a refund will be processed to your original payment method within 5-7 business days.

6. Exchanges
We only replace items if they are defective or damaged. To exchange a defective product, please contact us within 7 days of delivery.

7. Late or Missing Refunds
If you haven’t received a refund yet:

• Check with your bank or credit card company first.
• Then contact us, and we’ll be happy to assist in tracking your refund.

8. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect. Original shipping fees are non-refundable.

9. Contact Us
If you have questions about our Refund and Returns Policy, please reach out at [email protected]